Small businesses have traditionally been neglected by IT service firms. Many small companies allow themselves to become overly dependent on individual (sometimes part time) consultants or small consulting organizations who lack the deep bench or comprehensive skill sets to respond promptly and properly to technical emergencies. Other small businesses turn to larger service providers staffed with short term technicians that are dispatched similar to a cable TV or telephone repair tech. This results in a new face arriving at your organization that has to re-learn your business and particular setup. The end result is additional billable hours and a disservice to the client. While the tech is re-learning your system your users are unable to perform their work further adding to the cost.
Service Options available for Small Businesses
ICS offers a variety of options for providing small businesses with cost-effective computer services for network troubleshooting, consulting, hosting, and IT management.
On-site Service
ICS offers on-site technical assistance for customers located in New England and New York State. In addition, we partner with a select group of service providers throughout the United States to deliver our quality products and services.
Online/Phone Support
ICS provides emergency and scheduled remote assistance for Windows based environments in the U.S. and worldwide. ICS's certified support experts can help both new and current clients analyze and repair hardware and software problems without the expense or time loss of in-person support visits. The experience and technical depth of ICS's IT engineers allows them to resolve the most complex IT problems quickly by escalating repair tasks if required. Remote support specialists include MCSEs, Exchange Server Messaging Specialists, MS SQL Server DBAs, IBM Server, Storage, and Blade certified technicians, Sonicwall certified experts, and more.
Consulting Services
ICS offers small businesses affordable access to world-class consultants who can provide assistance with vital technologies such as Windows server, Virtualization and Hyper V, Exchange, MOSS, and security. ICS can help with one-time projects such as office relocations or major system upgrades, long-term projects such as application development, software integration, server configuration, data center design, and business process consulting using CRM applications.
For over 19 years, ICS has specialized in providing enterprise-class network support to customers with small-company IT budgets. ICS has developed a unique methodology that focuses on pro-active support without unnecessary and unfair monthly "use it or lose it" fees. We utilize a state of the art Customer Relationship Management system to provide consistent support to our entire client base.
ICS recognizes that network security, dependability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the economy of scale to invest heavily in computer technology and in-house support staffs. ICS's fundamental value proposition is that no IT consulting firm can match our ability to deliver the network support services your business needs when you need them at a predictable and reasonable price.